PROS / FramesDirect.com offers more than 100,000 frames to choose from.
CONS / Lenses cost extra; they are not included in the price of the frames.
VERDICT / FramesDirect.com has the experience, selection and customer service to help you find a pair of glasses that meet your needs and match your style.
FramesDirect.com is known as the world's first online eyewear store, which launched in 1996. Thanks to its intuitive website, wide selection of designer frames, high-quality lenses and extraordinary customer service, FramesDirect.com is an exceptional eyeglasses online provider and earns our Top Ten Reviews Gold Award.
One of the most important features of any online glasses provider is a wide selection of frames you can examine and then make a choice. FramesDirect.com has an amazing selection of over 100,000 frames, which includes the best eyeglasses for men, women and children as well as unisex frames. This online glasses provider also has a generous name-brand area and a section with the most popular frames.
While you browse eyeglasses, you can search by bestsellers, price and brands. You also have the option to narrow your search results by selecting a price range, frame size, color and shape. Each product page lists a full description of the frames from the manufacturer and includes frame dimensions and user reviews.
FramesDirect.com does its best to negate any chance of you choosing a bad pair of eyeglasses by offering two fantastic features. The first of these features is the face shape guide. This tool recommends frame types depending on the size and shape of your face and advises you which frames to avoid. The second feature is a virtual try-on widget called FrameFinder that lets you upload a photo of your face and try on hundreds of styles of frames. This tool gives you an idea of the best frame for your face. FramesDirect does not offer an in-home try on service with sample frames that you try and then return to the company, but you can get a good idea of which frame suits you nicely with the virtual tools this company presents.
We were impressed with the amount of name-brand frames the company offers. You can search over 150 brands alphabetically, including Armani Exchange, Berkshire Chase, Gucci, Guess, DKNY, Kate Spade, Calvin Klein, Burberry and Polo. You can also find various frame styles, including retro, vintage, classic, sporty and aviator. With so many styles to choose from, you have a good chance of finding frames that match your style.
This online eyewear retailer offers high-quality lenses manufactured by the largest lens manufacturer in the world, Essilor. FramesDirect.com carries standard plastic lenses, polycarbonate and two different thicknesses of high-index lenses. You can get single-vision and progressive lenses. This company also provides bifocal or trifocal lenses, which is a real boon for a certain segment of the population.
Progressive lenses present near-vision, intermediate-vision and distance-vision capabilities all in one lens with the segments gently blending from one part of the lens to the other. These types of glasses have become quite popular, but even for people who really like them, there often is a period of adjustment as your eye and brain adapt to the subtle gradation of vision correction strength. Some people, however, simply cannot wear progressive lenses comfortably and need the traditional bifocal or trifocal lenses.
Another excellent benefit offered by FramesDirect is free UV lens coating, anti-scratch coating and edge polishing so that lens edges are smooth. FramesDirect also offers photochromic lenses, which adjust the lens tint according to available light, but these types of lenses require an extra fee.
One drawback to this otherwise first-rate company's offerings and services is the fact that FramesDirect.com does not include your lenses with your frame purchase and requires you to purchase them separately.
The company has a wide range of shipping options. It offers free standard shipping on all domestic eyeglasses orders within the continental United States. For prescription glasses, you can expect a range of 11 to 14 days for processing and delivery.
If you need your glasses sooner, this online glasses company offers priority and overnight expedited shipping options. This can be a lifesaver if you have broken your favorite and latest pair of eyeglasses, if they have been stolen, or if you need new glasses quickly for driving, work, school, a new job or some other sudden change in your life. International delivery is also available. If you set up an account on the website, you can track your order and note the status of your glasses in transit.
Help & Support
To speak to a customer service agent at FramesDirect.com, you can use the toll-free phone number Monday-Thursday 8 a.m. to 7 p.m., Friday from 8-6, and Saturday from 8-5. All times for the Central Time Zone. The company representatives are polite, prompt and helpful.
You also can make use of the company's quick live chat option during the site's regular business hours. You can also submit questions or a prescription via email or fax, which can be quite useful if your optician seems to have written the prescription in a rather undecipherable fashion.
The FAQs cover many topics, accessible through the customer support link at the top of the homepage. It also has a guide on how to buy prescription glasses online. You can find many more tips on the company's blog.
FramesDirect provides a generous return policy if something goes amiss and your eyeglasses are unsuitable. If you are not happy with your glasses, for whatever reason, you can return them for an exchange or refund for the cost of the frames plus 50 percent of the lens price. All products are covered under a 12-month warranty. Additionally, the company offers a lens replacement service that remakes your lenses for only 50 percent of the cost.
FramesDirect.com has more than 100,000 frames to choose from, excellent customer service and a helpful return policy. In addition, you get UV protection, anti-scratch protection and edge polishing with every order of eyeglasses. Its huge selection of contact lenses and frequent sales make FramesDirect.com the best store for buying prescription glasses online.